Refund and Returns Policy

Sand Beaute, we want you to be completely satisfied with your purchase. We strive to provide high-quality beauty products and excellent customer service. If you are not entirely happy with your order, we offer a straightforward refund and returns policy to ensure your satisfaction. Please review the following guidelines for information on how to initiate a return and request a refund.

1. Eligibility for Returns

1.1 Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service within 7 days of receiving your order. We will gladly assist you in resolving the issue by offering a replacement or a full refund, including any applicable shipping charges.

1.2 Incorrect or Incomplete Orders

If you receive an incorrect or incomplete order, please notify our customer service within 7  days of receiving the shipment. We will work with you to rectify the situation promptly by sending the correct items or completing any missing items from your order.

1.3 Change of Mind or Dissatisfaction

We understand that personal preferences may vary. If you are dissatisfied with your purchase or have changed your mind, we offer returns within 3 days of receiving your order .

• The easiest and fastest way to process your exchange is to contact us, purchase the replacement items in a new order, and return the unsuitable items for a refund.
• Alternatively, you can send the unsuitable items back to us for an exchange.
• Once we receive your returned items, we will promptly send out the replacements to you.
• We strive to make the return process quick and convenient for you.
• Please refer to section 2 for more details on ineligible products.

2. Ineligible Products

For hygiene and safety reasons, the following products are not eligible for return or refund:

•  Opened or used products.
•  Products with broken seals or packaging
•  Clearance or final sale items

Please carefully review the product description and specifications before making a purchase to ensure your satisfaction.

3. Return Process

To initiate a return and request a refund, please follow these steps:

3.1 Contact Customer Service

Reach out to our customer service team within 7 days of receiving your order. Provide the following information:

•  Order number
•  Reason for return
•  Product(s) to be returned

Our customer service representative will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

3.2 Package the Product(s)

Pack the product(s) securely in the original packaging to prevent damage during transit. Include the RMA number on the package for easy identification.

3.3 Ship the Return

Ship the package to the address provided by our customer service representative. Please note that the return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items.

4. Refund Process

Once we receive and inspect the returned product(s), we will process your refund according to the following guidelines:

•  For eligible returns, we will issue a refund to your original payment method within 30 days of receiving the returned item(s).
•  If you are eligible for a refund of shipping charges (e.g., damaged, defective, or incorrect items), we will reimburse the applicable amount.

Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.

5. Contact Us
   Address : Shahab Pura Small Industrial Area,51310 Sialkot Pakistan
   

If you have any questions or need assistance with your return or refund, please contact our customer service team:

Email: help@sandbeaute.com

We are here to help and will respond to your inquiries as quickly as possible.

6. Changes to the Policy

We reserve the right to modify or update this Refund and Returns Policy at any time to reflect changes in our practices or legal requirements. The most recent version of the policy will be posted on our website. Please review it periodically for any updates.